EMPLOYMENT

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. The Customer Success IAT Chief Architect Office is looking for a Principal Software Engineer to support strategic customer relationships, complex customer success plans and executive projects and initiatives. As a technical leader with vision, engaging with customers, partners, and the engineering community, this person is in an advantageous position to find opportunities to better serve our most strategic customers, as well as identify areas for platform improvement. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Required: Ten years of experience with developing and/or deploying complex solutions on the Microsoft platform. Breadth of knowledge across industries and solution areas. Proven track record with successful delivery and execution of specific cloud projects/programs. Business acumen and effective communication skills with executive audiences. Commitment to the growth mindset exemplified by continued learning and demonstrated willingness to stay abreast of cloud advancements, including relevant cloud trends across the competitive landscape. BS degree in Computer Science, Information Technology, Engineering or equivalent experience. English and Thai fluency will be a plus. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Key Responsibilities include: Strategic customer and partner advocacy and support of end-to-end strategic designs across technical domains. Closely following industry trends and insights to advise on the Customer Success delivery strategy and influence engineering priorities. Regularly evangelize Microsoft Cloud strategy and vision as an industry leader while providing technical oversight in strategic customer deployments. Engage with customers at a CTO/Chief Architect level to help shape technology strategies and architectural patterns that accelerate business outcomes. Technical advisor to Customer Success leadership team for internal initiatives related to definition, enablement and execution of delivery roles. Accelerate technically complex cloud consumption opportunities through partnership with customer, field, and engineering organizations.