EMPLOYMENT

The Australian Bureau of Statistics (ABS) is seeking to recruit Various APS5 Team Supervisors in our Data Sourcing Division (DSD). Our objective is to create a merit pool of suitable candidates to support current and expected vacancies across DSD. The successful applicants can work out of either of our offices located in Geelong, Melbourne, Canberra, Sydney, Darwin, Brisbane, Adelaide, Hobart or Perth, although flexible working arrangements (including a hybrid model of working from home and the office) apply. About the area The Data Sourcing Operations (DSO) branch sits within the Data Sourcing Division and is part of the ABS' Data and Statistical Practices Group. We are responsible for providing a wide range of high quality, timely and cost-effective data collection services to support production of the ABS business and household population statistics. Client Engagement and Despatch Unit (CEDU) Primarily based in Geelong, CEDU are responsible for the operational planning, execution and reporting of data sourcing strategies for business and selected household surveys via both inbound and outbound call services. The Despatch and Capture Unit undertakes first contact with providers through printing and despatch of survey correspondence material to all households and businesses selected in ABS collections. Household Survey Operations (HSO) HSO is responsible for strategic operational planning, execution of complex data sourcing operations and reporting of survey outcomes for ABS household surveys. We do this through management of a national workforce of remote field workers. About the roles We have multiple roles to fill across the following work areas: Survey and Field Operations (CEDU, HSO) The Operations Supervisors operate under limited direction to lead teams that are responsible for the timely collection of confidential provider data. Roles and responsibilities vary, however, typical responsibilities include: Leading a team to meet operational targets and deadlines in a fast-paced operational area, with a strong focus on quality, effective process, and safe work practices. Supporting the development of field and contact centre intensive follow-up strategies including engaging with stakeholders to ensure joint understanding of deliverables and progress reporting. Assisting with survey program reporting, resource allocations, operational planning, data analysis and quality assurance. Assisting with and managing performance, capability, and development of staff. Teams predominately work in a hybrid environment split between the office, field and home environments. Some teams may be geographically dispersed. Despatch (CEDU) - Geelong only The Despatch Supervisors operates under limited direction to lead a team that is responsible for the timely despatch of survey approach and reminder material. Responsibilities include: Supporting a team to ensure the quality and effective printing and despatch of survey information and materials to meet tight deadlines. Assisting with the planning and managing inventory levels to ensure effective delivery of multiple concurrent survey correspondence schedules. Assisting with resource planning and allocations, operational planning, and quality adherence and assurance. Supporting and implementing production room work health and safety initiatives and compliance. Supporting the performance and development of staff. The team predominately works on site in the Geelong production facility. Allocations (HSO) The Allocations Supervisors operates under limited direction to lead a team that is responsible for efficient national workload allocations for all household surveys in field. Roles and responsibilities vary, however, typical responsibilities include: Leading a team and providing direction, guidance and expertise to deliver efficient and timely workload allocations nationally. Managing and maintaining positive stakeholder relationships to ensure workload allocations are aligned to operational needs. Solving problems escalated by creating innovative solutions and driving ongoing process improvement. Assisting with the performance and development of staff. The key duties of the position include Ideally you will have most or all the following skills, qualities and experience: Team management and leadership skills, including the ability to drive high performance, cohesion, and capability development within your team. Strategic thinking and the ability to deliver outcomes. Project/Program management skills and the ability to deliver quality outcomes within a dynamic, complex, and fast-paced environment. Demonstrated ability to engage effectively with internal and external stakeholders, strong verbal, and written communication skills and presentation skills. Ability to understand and apply relevant guidelines and policies. Also desirable are: Qualifications in a field related to the roles outlined in section 3 (e.g., operations management, program/project management, people management). Demonstrated proficiency with I.T. systems and software (i.e. Microsoft suite and Customer Relations Management tools).